FAQ
What you need to know
Delivery Options
Free shipping within the united states, if are outside the US, please contact us as an additional fee may be aplicable
¿Accepted payment forms?
We accept Payment with credit card and Paypal
¿Our Return Policy?
All amounts paid for the boxes and services are considered final and non-refundable. To avoid being charged for future boxes, please ensure to cancel your subscription before the renewal date.
You can, however, reach out to our support team to let us know what you didn't like about the crates and what items you would like to see more of. We will gladly take your suggestions into consideration for future crates.
We are always looking to improve our crates so we appreciate constructive feedback!
I Just Placed An Order, Can I Cancel It?
Once an order is placed, our team starts working hard to process and fulfil your new crate so that it ships out to you in as little time as possible!
Please understand that there are no cancellations, except for future renewals, as stated in our disclaimer at checkout and our cancellation policy.
We appreciate your acceptance and understanding!
If you need any help cancelling future renewals please feel free to reach out to our customer support team: support@ajolote656.com.